@WEBO has solutions:  From simple off shore Call Center Management (eMail Response management, Live Chat, Collaboration) to an Integrated Call Center Management System:

1.  24 X 7 X 365  Call Center Management Solution

• Email Response management

 Provide the fast response time that will instill customer confidence and that will turn inquirers into buyers.

• On Line Chart Support

By providing live chat, you demonstrate dramatically your commitment to first-rate Web customer assistance.

  All service is provided through the Internet. Your customer can click the "Live Chat Support" button on your Web site to initiate a live chat session at any time - we can provide 24/7 service! Up the window pops, and the selling or support process begins.

•  Collaborative Browsing

The collaborative browsing service provides an interactive, shared browsing experience.  Your customer, or prospect, clicks on "Live Help!" collaborative browsing button on your Web site. This opens two windows in the customer's browser : one for Web pages, the other for a simultaneous chat session with our  representative.

2.  Call Center Management/Back Office Support

Accounting Services

• General Accounting

• Fixed Asset Accounting

• Accounts Receivable

• Accounts Payable

• Travel & Expense Accounting

• Customer Invoicing

• Credit & Collection

• Reconciliation

• GAAP Analysis

Transaction Processing

• Application Capture

• Underwriting

• Claims Processing

• Customer Correspondence

• eCare, email response

• Customer Database Maintenance

• Back-office support

  HR Services

• Compensation & Benefits Administration

• Payroll Processing

• Employee Communications

• Employee Data & Records Management

• Human Resources Reporting

• Employee Stock Option Plan Administration

3.  Integrated  Call Center Management Solution

@WEBO Communicator, The Ultimate in Customer Profitability Management Systems

Most large enterprises today have a hodge-podge of telephone call centers in place. Now they are facing demands to make this diverse collection of technologies work together and to expand the scope of the call center to include the Internet and e-mail channels.

Why @WEBO Communicator For The Enterprise

• Unified Call Center Technology.  

• All-IP Architecture—One Connection.

• Multiple Locations, One System. 

• Scalable High-Capacity, High-Availability Architecture.  

• Multi-Tenant Call Center Platform.   
  

How does The @WEBO Communicator Come Together

@WEBO uses a combination of state of the art COTS to create a carrier-class call center environment,  highly skilled on Site and Off Shore Technical Consultants and Off Shore 24 X 7 Call Center Support services to provide the ultimate in Customer Profitability Management Systems.

COTS System Overview
@WEBO Communicator is a comprehensive IP -Business Communications System for the small to mid-sized businesses and integrates

• Computer System
• LAN
• Business Telephone System
• Internet
• 24 X 7 eMail Response Management, On Line Chat Support and Collaborative Browsing.

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Copyright © 2001 @WEBO, Thought leadership, best business practices and innovation in information technology outsourcing
Last modified: January 30, 2004