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DECISION SUPPORT SYSTEMS LITERATURE REVIEW
NOTE: Suggest you read - Reading Practices - by Peter Denning, before you tackle the handouts, and to help you read faster and more effectively. (Needs Adobe Acrobat reader.) Session One: DSS Overview "Don't
Point, Just Think: The Brain Wave as Joystick" DSS
News: Vol. 3, No. 12
Forecasting,
Revenue Projections, Hide Rows
Five
roles of an information system: a social constructionist approach to analyzing
the use of ERP systems
Wet
thought New
Robotic Gliders Can Soar Under Water The
BI tool conundrum: The untold reality of BI tools Business
intelligence tools are the key to building profits The
strategic benefits of knowledge management Get
to the root problem Custom
fit Making
sense of business intelligence Network
Intelligence: The Lifeblood of Business Productivity
ACT:
A corporation lives or dies by its
employees' ability to access information, and its network is the vital framework
that carries that information to the farthest reaches of the company. Corporate
networks handle work as simple as e-mailing a file to a colleague, or as complex
as connecting mission-critical applications across vast geographic distances to
streamline the supply chain. When it's up and running at peak performance, the
network is worth untold millions of dollars in new business opportunities and
efficiencies Traditional
Decision Support Systems Whether you're reserved or outgoing, here's how to emphasize the positives of your natural style. January 15, 2003 – CIO Session Two: Decision Making Process Overview of Decision Making -Effective decision making is a name for a systematic process of coping with matters of concern to you. Following the process offers the greatest chance of resolving many problems. How to make good decisions - Unlike the strategies used in the previous section which tell you what to do, it is possible to learn how to make good decisions. It is possible to learn the process of making good strategic decisions by practiced deciding. This Web site is about practiced deciding, to which you must give enough thought. Persuasive
Computing: Perspectives and Research Directions
(PDF) Elements
of Computer Credibility
(PDF) Persuasive
Technologies
(Note: you need to scroll down one page to see the article text.) (PDF) The
Landscape of Persuasive Technologies
(PDF) Credibility
and Computing Technology
(PDF) Web
Credibility Research: A Method for Online Research and Early Study Results
(PDF) What
Makes Web Sites Credible? A Report on a Large Quantitative Study.
(PDF) Seductive
Computing
(PDF) Toward
an Ethics of Persuasive Technology
(PDF) Cognitive Decision Making Recognition is an understanding by the "similarity process" of mind in the behavioral and cognitive decision process. Decision-making is the central activity for both leaders and managers. Managing and leading are not the same. The manager's responsibility is "To Do the Things Right",Consensus Decision Making - Consensus is a decision-making process that fully utilizes the resources of a group. It is more difficult and time consuming to reach than a democratic vote or an autocratic decision. Most issues will involve trade-offs and the various decision alternatives will not satisfy everyone. W Leadership
Decision Making An Enterprise Decision Management Architecture - An enterprise's decisions control its interactions with customers, partners and employees. They are critical drivers of the enterprise's business processes. However, because decisions are typically embedded deeply within business processes, enterprises often do not clearly understand the shortcomings of their current decision design and deployment processes. The Fair Isaac Enterprise Decision Management suite provides all the technologies you need to implement EDM on top of your existing enterprise architecture. Kahneman
and Tversky's Prospect Theory Creating a Foundation for Enterprise Decision Management- This white paper examines how to enable and execute smarter and better-coordinated decisions. In essence, the challenge is how to create new Enterprise Decision Management (EDM) solutions that not only tap into existing operational system, workflows and organizational expertise, but also provide a common framework for designing, automating and managing intelligent decisions across the enterprise. DSS:
A Comprehensive Water Resources Management Tool and Decision Process
What are decision support systems? Reducing
Risk and Fraud across the Telecom Customer Lifecycle Session Three: DSS Model and Analysis. Improving
Repetitive Manufacturing Systems: Model and Insights .
Using
Choice Modeling in Service Management Product-development and marketing managers know that customers make purchasing decisions on the basis of many criteria, including service quality, delivery speed and price. But since no company can excel in all aspects of service delivery simultaneously, companies must make trade-offs on the basis of what they do best, what criteria matter most to their customers, and what their competitors are offering. Origins
of Traffic Theory Comments
on the Origin and Application of Markov Decision Processes The
First Linear Programming Shoppe Solving
Real-World Linear Programs: A Decade and More of Progress Retailers
Explore Price Optimization On
the Effectiveness of Zero-Inventory-Ordering Policies for the Economic Lot
Sizing Model with Piecewise Linear Cost Structures Digital
Reanimation Ph.D.
Dissertation Topic: Discrete
Event System Specification (DEVS) / Distributed Object Computing (DOC) Modeling
and Simulation [420KB] by
D.R. Hild
; March 2000, Electrical and Computer Engineering Dept., University of Arizona Zeigler,
B.P., Discrete
Event Abstraction: An Emerging Paradigm For Modeling Complex Adaptive Systems
[314KB] A
spatially explicit computer model is developed to examine the dynamic spread of
fox rabies across the state of Illinois and to evaluate possible disease control
strategies. The ultimate concern is that the disease will spread from foxes to
humans through the pet population. The
Individual Cowbird Behavior Model (ICBM) uses
state-of-the-art computer technology to simulate the spatial distribution and
movements of cowbirds on Fort Hood. By determining locations where foraging
cowbirds aggregate, ICBM can be applied by land managers to help guide decisions
regarding the placement of traps on the landscape. By reducing parastism by
cowbirds, managers may better protect these endangered species and other
songbirds on Fort Hood. A related model, the Fort Hood Avian Simulation Model --
FHASM, simulates the effects of land-use practices and management activities on
the population dynamics of both the black-capped vireo and golden-cheeked
warbler. Model
modelers in predictive churn Churn
modeling is very much like gourmet cooking. When done well, it has a lot of
science, a dash of finesse and even a pinch of intuition. With rates of customer
defection reaching epidemic levels in industries like retail, travel,
healthcare, and banking, predicting turnover has become significantly more
important to business in recent years. Having reviewed material on many churn
models across a multitude of industries, we've concluded that perhaps no
industries practice more predictive modeling than telecom and financial
services. This makes sense because of their high degree of customer risk and
defection Logical
design of a data warehouse to support reporting, ad hoc query, Executive
Information Systems, and Decision Support Systems PARAMETERIZING THE SET OF MODELS OF A
PROPOSITIONAL THEORY It
is often inadequate that a theory be consistent, i.e. have models. It should
have enough models. We discuss parameterizing the set of models in the special
case of propositional satisfiability. Content of the user model What sort of information about U is represented in S's user model? Methods for exploiting the user model According to what principles or inference techniques does S decide how to adapt its behavior on the basis of the information in its user model? Input data for user model acquisition On the basis of what types of evidence does S construct its user model? Methods for constructing the user model According to what principles or inference techniques does S arrive at the hypotheses about U that are stored in the user model? Empirical foundations What sorts of empirical data give us reason to believe that S's methods are valid and useful? Attention
Data Modeling Shoppers! October
16, 2001 — A working prototype has been around since the mid-1990s. It has
been tested on shuttle missions in space and military exercises in the South
Pacific. Yet the telemedicine instrumentation pack (or TIP for short)— a
variation of the old-fashioned medical black bag — won’t be commercially
available for another six months, if then. ILOG
optimization White
paper ILOG
supplies the world's most powerful and comprehensive components for developing
optimization applications. From long-term planning to tactical operations, ILOG
optimization software components provide the tools to dramatically improve
decision-making, no matter what the industry. We
have developed both a formal basis and a framework for implementing automated
reasoning systems based upon evidential reasoning techniques. Both the formal
and practical approach can be divided into four parts: A
model for Web-Based Medical Diagnosis and Prediction The
future for medicine will be better and better (Altman, 1999). The used of
computer and communication tools can change the medical practice into a better
implementation. Consolidation in health-care provider will happen by focusing on
cost and later on quality of services (Chellappa, 1995). Advancement in
technology will form a platform for development a better design of telemedicine
application. Telephone line and Internet will be the most important tools in
medical applications. Session Four Data Mining, Group Decision Making and User Interface AspenTech's Solution for Enterprise-Wide Decision Support Networks -Increasingly the critical role of information in securing and sustaining competitiveness and productivity is being realized in industry. Access to plant and business data in a timely manner is fundamental to manufacturing competitiveness in process industries. The delivery of business-critical operational and plant information of all types is enabled by an adequate decision support infrastructure. An information management system (IMS), such as AspenTech's InfoPlus Support
for Group Decisions and Negotiations GROUP
DECISIONS CAN BE MATHEMATICALLY UNPREDICTABLE even with total knowledge of
everyone's individual choices and the use of completely explicit decision making
rules, a new study shows. As it turns out, the order in which the choices are
presented to a group can make the course of the decision process impossible to
anticipate. Got
a meeting at nine, a meeting at eleven and then a meeting at two. It never ends!
With the amount of time we spend in meetings these days, facilitation skills
should be a required competency of every professional, don't you think?
Virtual teams of geographically distributed knowledge workers are increasingly common, but they face serious challenges. This proposal has three objectives: to create a empirically-based "ecological" theory of effective, sustainable virtual teamwork; to create a Web-based Handbook to disseminate the theory, and to create a software Collaboration Assistant to coach virtual teams in sustainability practices. By E. Jeffrey Conklin, Clarence Ellis, Lynn Offermann, Steve Poltrock, Albert Selvin, and Jonathan Grudin. Transforming an Existing Organization into a Learning Organization Organizations that incorporate growth and change as the fundamental institutions and ideals on which the organization is built will have an advantage in this rapidly changing, post-industrial era. By Douglas Guthrie, PhD. Visual Issue Mapping System: A Systematic Approach to Wicked Problems Visual Issue Mapping System (VIMS) is a graphic technique that creates a shared map of a meeting discussion. A facilitator uses the VIMS method to capture the key questions, ideas, and arguments that come up as the discussion unfolds, recording them in a network-like map for everyone in the meeting to see. Wicked Problems Finding and solving the source of pain in organizations using innovative approaches. By E. Jeffrey Conklin, PhD, and William Weil. Blending Cultural Transformation and Groupware to Create a Learning Organization In a world of accelerating change, neither individuals nor groups can grasp the implications of all the changes, nor can they respond effectively in isolation. Designing Organizational Memory Preserving and utilizing the intellectual assets of an organization's members to compete in a knowledge-based economy. By E. Jeffrey Conklin, PhD. Capturing Organizational Memory Integrating hypertext language, groupware, and rhetorical method to record the ideas developed within an organization. By E. Jeffrey Conklin, PhD. The Role of Manager as Facilitator Southern California Edison's (SCE) experience using the IBIS Method. Reprinted with permission from The Facilitator Newsletter.
Using
electronic media for information sharing activities: a replication and extension
Information
technology, contract completeness, and buyer-supplier relationships
Supporting
shared information systems: boundary objects, communities, and brokering
Guerrilla
HCI:
Using Discount Usability Engineering to Penetrate the Intimidation Barrier When
asking how many usability specialists it takes to change a light bulb, the
answer might well be four: Two to conduct a field study and task analysis to
determine whether people really need light, one to observe the user who actually
screws in the light bulb, and one to control the video camera filming the event.
It is certainly true that one should study user needs before implementing
supposed solutions to those problems. Even so, the perception that anybody
touching usability will come down with a bad case of budget overruns is keeping
many software projects from achieving the level of usability their users
deserve. Business-intelligence service pays off for Nordstrom Warehouse provides an ounce of prevention for Tufts
Health Plan Data
warehousing for business intelligence Delivering warehouse ROI with business intelligence
Business intelligence progress in jeopardy Mayo Clinic and IBM team on medical research system Data warehousing with intelligent agents Companies
see gold in outside data analysis New
tool matches buyers, sellers 31
Oct. 2001 IBM
puts some meat on eLiza's self-management bones Preparing
for a Petabyte Future What
is a Data Warehouse?
– Darwin Magazine March
21, 2001 — Optimistic miners who dropped everything to go west during the gold
rush were looking for those sparkling little nuggets that promised to make them
rich. In many respects, using a data warehouse is a lot like those journeys
west. Why
Squirrels Manage Storage Better Than You Do
Darwin Magazine, April 2002 A
dilemma has been reached in database marketing and its root cause is a lack of
visualization. We're not talking about a lack of vision or creative inspiration,
but the inability to capitalize on visually displayed trends emerging from the
overwhelming flow of customer information--the result of increased competition,
mass customization, lifetime value analysis, contact history development and
new, electronic ways of doing business. Microsoft's
Black Eye: Finding Excuses for Outages From
approximately 18:30 PST on Tuesday, 23 January, through Friday, 26 January,
a number of Microsoft-related Web sites just vanished. These included
microsoft.com, slate.com, expedia.com, and msnbc.com — 16:30 on Wednesday,
only to go back down. At that time hotmail.com went down as well DSS
News: Vol. 3, No. 14 Data warehousing with intelligent agents Using
financial data marts to facilitate true understanding Golden
Alfalfa Ph.D.
Dissertation Topic: Space-Based
Data Management for High Performance Distributed Simulation [1.1MB] By
S. Lee; May, Electrical and Computer Engineering Dept., University of Arizona M.S.
Thesis Topic: Time
Management and Interoperability in Distributed Discrete Event Simulation
[249KB]
Session Five Implementation and Planning The
Business Case for Business Rules - Barbara von
Halle is a recognized leader in the subject of business rules and is founder and
president of Knowledge Partners, Inc. Barbara explains how the business rules
approach for rule capture, analysis and design can be integrated with the
Rational Unified Process to provide enterprise- scale coordination and
structured methodology. How to Get the Business Value You NeedBEING RESOURCEFUL calls for a set of skills and a mindset that goes beyond just doing more with less. Certainly, doing more with less is a good thing — that's called thriftiness. But thriftiness is only one part of resourcefulness.
The
IBIS Manual Implementation
Is Not for the Meek Visualizing
Design Processes: Structures for Representation, Communication and Computation This
thesis proposal explores two questions in the context of landscape architectural
design and planning processes; 1. How
can characteristics of diagramming be incorporated in computational media to represent
processes? Nanotech
Boom Expected To Force Legal Scrambling Tue
Sep 30,10:06 AM ET Imagine
a robot that's 80,000 times smaller than the width of a human hair.
http://medg.lcs.mit.edu/ftp/psz/k-rep.html
Managing Project Uncertainty: From Variation to Chaos
Shopping
for R&D With today's economy moving at the speed of light, it's no wonder that companies are increasingly choosing to buy the ability to innovate, rather than to develop it in-house. But technology-grafting acquisitions are risky business. Although some provide a jump-start on the competition, others turn out to be costly mistakes. The primary purpose of this
presentation is to give the reader an introduction to the concept of design
patterns in programming. After completing the tutorial you should be able to put
to use the patterns that were discussed, and have the ability to go out and find
new patterns in publications etc... What this tutorial is not trying to do is
explaining in great detail each of the example patterns; this is done very will
in the Gamma95 reference. Rules
of the Road From
Waterfall to Iterative Lifecycle - A tough transition for project manager Although the Rational Unified
Process® (RUP®) advocates an iterative or spiral approach to the software
development lifecycle, , do not believe for one second that the many benefits it
provides come for free. Iterative development is not a magical wand that when
waved solves all possible problems or difficulties in software development.
Projects are not easier to set up, to plan, or to control just because they are
iterative. The project manager will actually have a more challenging task,
especially during his or her first iterative project, and most certainly during
the early iterations of that project, when risks are high and early failure
possible. In this paper, I describe some of the challenges of iterative
development from the perspective of the project manager. I also describe some of
the common "traps" or pitfalls that we, at Rational, have seen project
managers fall into through our consulting experience, or from reports and war
stories from our Rational colleagues Best
Practices for Software Development Teams This paper presents an overview
of the Rational Unified Process®. The Rational Unified Process is a software
engineering process, delivered through a web-enabled, searchable knowledge base.
The process enhances team productivity and delivers software best practices via
guidelines, templates and tool mentors for all critical software lifecycle
activities. The knowledge base allows development teams to gain the full
benefits of the industry-standard Unified Modeling Language™ (UML™). Objectifying
Information Technology What client/server computing is
and is not is still a hotly debated topic. (Not unlike what is and what isn't
object oriented.) Client/server computing can perhaps be best defined as: Whatever you want it to be, in
order to explain to your management what you plan to do with all those personal
computers that seem to be popping up in every department. Whatever the vendor currently
pitching his/her products to you wants it to be. What
is an Architecture?
– Darwin Magazine November 15, 2000 — The term
"architecture" can refer to the design of a single computer. In
corporate context, however, it more typically means the layout of a company's
computing systems, both physically-the kinds of computers you use and where
they're located-and logically, how the processing workload is distributed or
divided. The business of building
systems has changed. A time once existed when computer literacy, technical
know-how, and programming skills were all it took to become a successful
information systems professional. In many companies, this is still the case. But
slowly, yet steadily, a new breed of systems professional is beginning to
emerge. Technical skills are no longer enough. Business knowledge, communication
ability, and a client centered perspective are becoming more and more important. FLLL
- A Brief Course in Fuzzy Logic
A hypertext tutorial in fuzzy logic and fuzzy control by Peter Bauer, Stephan
Nouak and Roman Winkler. Getting
Started and Finishing Well CBR
in Context: The Present and Future Reasoning is often modeled as a
process that draws conclusions by chaining together generalized rules, starting
from scratch. Case-based reasoning (CBR) takes a very different view. In CBR,
the primary knowledge source is not generalized rules but a memory of stored cases
recording specific prior episodes. CLIPS
is a productive development and delivery expert
system tool which provides a complete environment for the
construction of rule and/or object based expert systems. Created in 1985,
CLIPS is now widely used throughout the government, industry, and academia. Its
key features are: Priority-Driven
Constraints used for Scheduling at Universities Constraint-based
Gate Allocation for Airports
Solving
Check-in Counter Constraints with ILOG Solver Applications
and Experience in the Civil Aviation Sector Several factors slowing adoption of key health care IT
systems |
Pdf