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Coto de Caza Supplier Performance Management


September 27,  2006   

Given Keystone’s, private security company and the myriad of consultant’s track record, we repeatedly asked the board to use our supplier performance metrics or come up with their own. 

Finally the board’s response was:  “If the supplier’s contract is renewed, then that supplier is doing a good job”.  As ridiculous as it sounds, THAT was the response.

A few months later, the new and improved performance tracking response was modified as “we track the supplier performance on a daily basis”.  Going from the ridiculous to the sublime!

Assuming that someone at the management company has an intelligence above an average bear, one could assume that there IS some sort of supplier performance management, and it is somewhere between daily to yearly.  One can also assume that public safety is at least a Top Five on the list of Coto residents’ and the boards’ priorities.  Further, if we are to take the Varo remarks about the firing of the CHP as soon as the Welcome Home Center was equipped with a phone for the Sheriff as a “misunderstanding”, is it then reasonably that CHP management would by now know the following:  1)  CJ Klug is no longer the association’s manager, 2) The new manager’s name and 3) that the CHP contract will be renewed at the end of the year?

So how come, as of last week (week of September 17, 2006) , neither Sgt. Greg Saulman, the keeper of the CHP contract, nor CHP Media Director Officer Goodwin know what is going on?

On a related subject, the Varo For Mayor Committee has argued that the reason they prefer the Sheriff over the CHP, is that Coto could then negotiate with the Sheriff for services, directly.  This is utterly wrong, since the Orange County Board of Supervisors  negotiates a flat rate with the Sheriff (notice Pat Bates 3% at 50 and why the Sheriff’s Union has endorsed her).  Users merely pay the piper for the services used, at the rate previously negotiated……meaning the City of Coto will be paying inflated rates and subsidizing the 3%-50 Program!

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